Frequently Asked Questions
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Welcome to our FAQ page! We’ve compiled answers to the most common questions about our services, processes, and pricing. Can’t find what you’re looking for? Feel free to contact us directly—we’re happy to help.
Here are answers to some questions you may have:
General Questions | Digital Content Creation FAQS | Publishing Services FAQS | Web & Design FAQS | Payment & Pricing FAQS
General Questions
We specialize in three core areas: Publishing Services (for print and digital books), Web & Digital Solutions (website design and development), and Digital Content Creation (multimedia content for brands and businesses). Each service area offers packages tailored to different needs and budgets, from starter options for individuals to enterprise solutions for established organizations.
We’re based in Mandaluyong City, Metro Manila, Philippines. While we welcome in-person meetings with local clients, we work with clients throughout the Philippines and internationally through digital communication and project management tools.
Simply contact us with details about your project, goals, and timeline. We’ll schedule a consultation to discuss your needs, answer your questions, and recommend the best solution. After our discussion, you’ll receive a detailed proposal outlining services, deliverables, timeline, and investment required.
Timelines vary by service and package:
- Digital publishing: 4-6 weeks
- Print publishing: 6-8 weeks
- Hybrid publishing: 6-8 weeks
- Website Launch Kit: 2-4 weeks
- Digital Presence Pro: 6-8 weeks
- Digital Ecosystem: 10-16 weeks
These timelines begin after content approval and project kickoff. Rush services may be available for an additional fee depending on our current workload.
Absolutely! We have experience working with international clients. Most of our communication and collaboration happens digitally, making location less important than clear communication and shared vision. Time zone differences are typically manageable through flexible scheduling.
We primarily use email for formal communication and documentation, with video calls scheduled for kickoff meetings, major milestones, and approval stages. For ongoing projects, we can also use messaging platforms like Slack or WhatsApp if preferred. You’ll always have a direct point of contact for your project.
Digital Content Creation FAQs
We create a wide range of digital content including social media graphics and videos, promotional videos and commercials, infographics and data visualizations, presentation designs, e-books and digital guides, blog posts and articles, photography and image editing, and animation and motion graphics. If you have a content need not listed here, ask us—we likely can help or know someone who can.
Most projects include 2-3 revision rounds, depending on the package. We work to understand your vision clearly from the start to minimize extensive revisions. Additional revision rounds beyond what’s included can be added for a reasonable fee.
Yes, upon final payment, you receive full rights to all content created specifically for your project. You can use, modify, and repurpose the content however you wish. For stock elements (like stock photography or music), you receive appropriate licensing for your intended use.
Absolutely! While our primary focus is content creation, we can provide strategic guidance on content types that will resonate with your audience, posting frequency and timing, content calendar development, and measuring content performance. Strategic consultation can be added to any content creation package.
That’s perfectly fine! Many clients come to us knowing they need content but unsure about specifics. We’ll discuss your goals, target audience, and how you plan to use the content, then recommend specific deliverables that will achieve your objectives within your budget.
Simple projects like social media graphics might take a few days, while complex videos or comprehensive content packages require several weeks. We’ll provide clear timelines during the planning phase and keep you updated throughout production.
Yes! Maintaining brand consistency is crucial. Provide us with brand guidelines, existing materials, or examples of your preferred style, and we’ll ensure all content aligns perfectly with your established visual identity.
Publishing Services FAQs
Digital publishing produces e-books in formats like EPUB, PDF, and MOBI for reading on devices and distribution through platforms like Amazon Kindle. Print publishing creates physical books with professional printing, binding, and cover production. Hybrid publishing combines both approaches, preparing your manuscript for both print and digital formats simultaneously, offering the best of both worlds at a better value than purchasing separately.
Yes, absolutely. You retain all rights to your content. We provide publishing services but never claim ownership of your intellectual property. Your book, your content, your rights—always.
You’ll need a completed manuscript in a standard format (Word document preferred), any images or graphics you want included, your author bio and photo, and your vision for cover design (examples of styles you like are helpful). If you don’t have all of these ready, don’t worry—we can guide you through the preparation process.
Our publishing packages include basic copyediting and proofreading. For more extensive developmental editing, ghostwriting, or content creation, we can provide these as add-on services or refer you to trusted partners in our network.
ISBN (International Standard Book Number) registration provides your book with a unique identifier used by bookstores, libraries, and distributors worldwide. We handle the application process, registration fees, and ensure your book information is correctly entered in the global ISBN database. Each format (print, e-book) requires its own ISBN.
Our standard print package includes 50-100 physical copies, depending on the specific package and book specifications. You can order additional copies at cost, and we can also set up print-on-demand services so books are printed only when ordered, eliminating inventory concerns.
Yes! For digital books, we can set up distribution through Amazon KDP, which makes your e-book available worldwide. For print books, we can arrange expanded distribution through services like IngramSpark, which connects your book to international retailers and distributors. Distribution setup is included in most packages or available as an add-on.
For e-books, corrections are relatively simple—we can update files and redistribute corrected versions. For print books, corrections require a new print run, so we encourage thorough proofing before final approval. Our publishing process includes multiple review stages to catch issues before printing.
Our publishing packages focus on production and distribution. However, our Digital Content Creation services can help with book marketing materials like social media graphics, book trailers, promotional videos, and website content. We can also provide guidance on effective book marketing strategies.
Web & Digital Solutions FAQs
We primarily build on WordPress, the world’s most popular content management system, powering over 40% of all websites. WordPress offers flexibility, extensive plugin options, and—most importantly—you’re not locked into a proprietary system. You own your website completely and can manage it yourself or work with any developer in the future.
Yes, you own your website completely. We transfer all files, credentials, and documentation to you upon project completion. If you choose our hosting services, we can maintain the technical infrastructure while you retain full ownership. If you prefer your own hosting, we’ll migrate everything to your chosen provider.
Absolutely! WordPress is designed for non-technical users to manage content easily. We provide training on how to update text, images, and basic elements. For more complex changes requiring design or functionality modifications, we’re available for ongoing support or can train your team on more advanced features.
Our maintenance plans include regular WordPress core and plugin updates, security monitoring and patches, regular backups with secure storage, uptime monitoring, minor content updates (varies by plan), and priority technical support. Maintenance ensures your website remains secure, fast, and functional.
Yes, we can provide hosting and domain registration as add-on services, or we can work with your existing hosting provider. We typically recommend reliable hosting partners appropriate for your website’s needs and budget. Domain registration can be handled directly by you or through us—whatever you prefer.
Minor adjustments during the launch period are expected and included. For significant changes or additions after launch, we offer post-launch support packages or can provide hourly rates for ongoing work. Many clients choose our maintenance plans, which include a set number of hours monthly for updates and changes.
Yes! We offer website redesign services for businesses outgrowing their current site or needing a fresh, modern look. We can preserve your existing content while implementing new design, improved functionality, and better user experience. Pricing depends on the scope of changes required.
Yes, our Digital Presence Pro and Digital Ecosystem packages can include full e-commerce functionality using WooCommerce. We set up product catalogs, shopping carts, payment processing, inventory management, and order fulfillment systems. We can handle anything from small online stores to complex e-commerce operations.
Every website we build is fully responsive, meaning it automatically adapts to look perfect on smartphones, tablets, and desktop computers. Mobile-first design is standard practice—not an optional extra. We test thoroughly across devices to ensure excellent user experience regardless of how visitors access your site.
All our websites include basic SEO optimization: proper page structure, optimized meta tags, fast loading speeds, mobile responsiveness, and clean code. Our professional and enterprise packages include more comprehensive SEO setup with keyword research, content optimization, and analytics configuration. For ongoing SEO management and content marketing, we can discuss advanced strategies.
We’re always available for continued support! You can purchase extended maintenance plans, hourly support packages, or contact us for specific projects. We don’t disappear after launch—many of our clients work with us for years as their digital partner, adapting their websites as their businesses grow.
Yes! We regularly integrate websites with CRM systems, email marketing platforms, booking systems, payment processors, social media, analytics tools, and more. Tell us what tools are essential to your business, and we’ll ensure smooth integration and data flow between systems.
Payment & Pricing FAQs
Our pricing varies by service type and package complexity:
- Publishing: ₱25,000 – ₱200,000+
- Web & Digital Solutions: ₱30,000 – ₱300,000
- Digital Content Creation: Custom quotes based on scope
Detailed pricing for each package is available on our service pages. Contact us for a custom quote tailored to your specific needs.
Yes! For projects over ₱50,000, we offer flexible payment schedules typically structured around project milestones. Common arrangements include 50% deposit with 50% on completion, or three payments (deposit, mid-project, completion). We’re happy to discuss payment terms that work for your budget.
We accept bank transfers, GCash, PayMal, and other major payment platforms popular in the Philippines. For international clients, we can accommodate wire transfers or PayPal. Specific payment instructions will be included in your project proposal.
Yes, we typically require a 30-50% deposit to begin work, with the remaining balance due upon project completion or according to the agreed milestone schedule. The deposit secures your project timeline and allows us to allocate resources to your work.
Our quotes are comprehensive and include all standard services mentioned in the package description. Any optional add-ons or services beyond the package scope will be clearly itemized separately. We don’t believe in hidden fees—what you see quoted is what you pay unless you request additional services.
Absolutely! Many clients benefit from bundled services—for example, publishing a book and creating a website to promote it, or web development combined with ongoing content creation. We’re happy to create custom packages that bundle services at favorable rates.
We understand that projects sometimes evolve. If you request changes beyond the original scope, we’ll discuss the implications for timeline and budget before proceeding. Minor adjustments are typically accommodated within reason, while significant changes may require a revised proposal.
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